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Terms and Conditions

Orders

- Once the order has been placed, it can not be changed. For example, personalised names, colour requests ect.

- If you would like to add to your order please email xbowbeautifulx@gmail.com within 2 days after placing your existing order and we will send you a combined postage discount code.


Shipping

- All items are made to order.

- All items are sent 1st class via Royal Mail. Proof of postage is always obtained.

- My turnaround time for orders is up to 7 - 10 working days. Please note that in busier times this may increase.


Returns Policy

- We do not accept returns, exchanges or cancellations.

- If an item is received faulty, you must email a photo of the received goods and packaging within 2 days of delivery to xbowbeautifulx@gmail.com


Safety and Care 

- Bows and accessories are not toys and should not be played with.

- All hair accessories must only be worn under adult supervision due to small parts. Please ensure that children / babies are not left unattended whilst wearing them and that they are removed when children / babies are sleeping.

-You should never wash or get your bows wet as this will weaken them and may cause them to weaken and come apart.